Privacy Policy
How we collect, use, and protect your information
Balaji Home Appliances ("we," "us," "our") operates the website www.balajihomeappliance.com (the "Website") and provides home appliance repair and maintenance services ("Services") in Surat, Gujarat, India. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
By using this Website or contacting us via phone, WhatsApp, or our contact form, you agree to this Privacy Policy.
1. Information We Collect
a) Provided directly by you: name, phone number, email address (if given), area/locality and address (only when needed to schedule a doorstep visit), appliance details, and any message sent via our contact form, WhatsApp, or call.
b) Collected automatically: IP address, browser/device type, pages visited, and approximate city-level location, via standard analytics tools such as Google Analytics and the Google Maps embed on this site.
We do not collect payment card details through this Website — payment is collected directly by our technician at the time of service.
2. How We Use Your Information
- To respond to your enquiry and schedule a visit
- To provide quotes and service updates via call, WhatsApp, or SMS
- To improve our Website and services
- To comply with applicable legal requirements
3. Cookies & Analytics
This Website may use cookies and tools like Google Analytics and Google Maps to understand visitor behaviour and help you locate us. You can disable cookies in your browser settings; this may affect some site features.
4. Sharing of Information
We do not sell, rent, or trade your personal information for marketing purposes. We may share it only with:
- Our own technicians/staff (solely to carry out your requested service)
- Service providers who help us run this Website (e.g. hosting, analytics) under confidentiality obligations
- Government/legal authorities where required by law
5. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access or misuse. No method of transmission over the internet is 100% secure.
6. Data Retention
We retain personal information only as long as necessary to provide our services, maintain business records, and meet legal obligations.
7. Your Rights
You may contact us to:
- Ask what information we hold about you
- Request correction of inaccurate details
- Request deletion (subject to legal record-keeping needs)
- Withdraw consent for future communication
We are aligning our practices with India's Digital Personal Data Protection Act, 2023 (DPDPA) ahead of its full enforcement.
8. Children's Privacy
Our Website and services are not directed at children under 18, and we do not knowingly collect information from children.
9. Third-Party Links
Our Website may link to third-party sites (e.g. Google Maps, WhatsApp). We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with a revised "Last Updated" date.
11. Contact Us
Phone: +91 9571920546 | WhatsApp: +91 9571920546