How we collect, use, and protect your information
Balaji Home Appliances ("we," "us," "our") operates the website www.balajihomeappliance.com (the "Website") and provides home appliance repair and maintenance services ("Services") in Surat, Gujarat, India. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
By using this Website or contacting us via phone, WhatsApp, or our contact form, you agree to this Privacy Policy.
a) Provided directly by you: name, phone number, email address (if given), area/locality and address (only when needed to schedule a doorstep visit), appliance details, and any message sent via our contact form, WhatsApp, or call.
b) Collected automatically: IP address, browser/device type, pages visited, and approximate city-level location, via standard analytics tools such as Google Analytics and the Google Maps embed on this site.
We do not collect payment card details through this Website — payment is collected directly by our technician at the time of service.
This Website may use cookies and tools like Google Analytics and Google Maps to understand visitor behaviour and help you locate us. You can disable cookies in your browser settings; this may affect some site features.
We do not sell, rent, or trade your personal information for marketing purposes. We may share it only with:
We take reasonable technical and organisational measures to protect your information from unauthorised access or misuse. No method of transmission over the internet is 100% secure.
We retain personal information only as long as necessary to provide our services, maintain business records, and meet legal obligations.
You may contact us to:
We are aligning our practices with India's Digital Personal Data Protection Act, 2023 (DPDPA) ahead of its full enforcement.
Our Website and services are not directed at children under 18, and we do not knowingly collect information from children.
Our Website may link to third-party sites (e.g. Google Maps, WhatsApp). We are not responsible for their privacy practices.
We may update this Privacy Policy periodically. Changes will be posted here with a revised "Last Updated" date.
Phone: +91 9571920546 | WhatsApp: +91 9571920546
